CONCEPT OVERVIEW

Easy Go Pelion Packages
combined with Pelion Vouchers


What an Easy Go Pelion Package is?


Easy Go Pelion Packages are holiday packages that include pre-purchased services, in the form of vouchers (coupons).

Pre-purchased services included in each Easy Go Pelion Package have been created by Pelion Voucher office to best serve the buyers of the packages and to meet their everyday needs when visiting Pelion. The package covers always consumption for two people.

EASY GO PELION CATEGORIES

Easy Go Pelion holiday packages are categorised according to their qualitative (goods and services they contain) and their quantitative (length of stay) characteristics into BRONZE, SILVER, GOLD and TAILOR MADE and their derivatives, and allow package-buyers to Enjoy Pelion's all around advantages.

BRONZE

SILVER

GOLD

TAYLOR MADE

Easy Go Pelion Packages

Easy Go Pelion Packages include pre-purchased services. That means that visitors have pre-purchased the package and paid for it before arriving in the area. They have pre-purchased the Easy Go Pelion Package at a discount, with the services they have selected for inclusion. The discount included in each package has been established by the Easy Go Pelion Package office.

Easy Go Pelion Package Booking Date

This is the specific date the customer has activated the package for, as confirmed by the Pelion Voucher customer service

Regarding Hotel Voucher (accommodation coupon), availability at the affiliated hotel must first be confirmed by contacting Easy Go Pelion Package customer service or the affiliated hotel directly.

Easy Go Pelion Package Period of Validity

This is the period of time within which customers may book their holiday and then, after finalizing the start and end date of their trip, to redeem the package.

Confirming availability

By 'availability', we mean the ability to redeem the pre-purchased goods and services during the period selected by visitors, since for certain Pelion Voucher categories (such as the Hotel Voucher) availability must first be verified. For this reason, especially for hotels, customers should communicate in writing in advance to make the pre-booking either with the Easy Go Pelion Packages customer service, or directly with the hotel of their preference, which must be one of the businesses affiliated with Pelion Voucher.

This process ensures availability and, as a result, the ability to redeem the Vouchers at the hotel for specific dates (check-in and check-out). For other types of Vouchers, the Easy Go Pelion Packages manager is responsible for ensuring redeemability, provided customers comply with the terms of use accompanying Pelion Vouchers

What is the Consumption and Purchase Value of an Easy Go Pelion Package?

Purchase value of Easy Go Pelion Packages

The purchase value is the total amount paid by visitors to purchase the package, and includes the discount. The discount is applied to the overall total of services included in the organised holiday package, e.g. accommodation, dining, transportation, activities, and special events that take place all over Pelion.

Easy Consumption value of Easy Go Pelion Packages

This is the value that visitors consume upon arrival at the affiliated business they have selected. In other words, it is the nominal value (before the discount) of the voucher, which is written on the voucher that visitors present to the affiliated business for redemption.

Redeeming Pelion Vouchers

Pelion Voucher and Easy Go Pelion Packages management company to accept and redeem the nominal value of the voucher included in a holiday package for goods or services.

Pelion Vouchers must be redeemed within their period of validity, as stated on the Easy Go Pelion holiday package that includes the Voucher but also in the terms of use, and definitely within the dates of the booking already activated by the customer. Pelion Vouchers are considered invalid outside of the validity period, and they have no consumption value.

Consumption over the nominal value of a Voucher

Management, Pelion Voucher Holder, and Pelion Voucher Affiliated Businesses) expressly agree that any services consumed by the package Holder which exceed the nominal value of the Pelion Voucher will be paid for by the customer directly to the Affiliated Business at the time the nominal value of the Pelion Voucher is redeemed. Les Hirondelles is in no way liable to the Business for consumption by the customer exceeding the nominal value of the Pelion Voucher.

Required supporting documents

Upon purchasing an Easy Go Pelion Package and the services it contains (Vouchers), customers immediately receive the required documents relative to the value of the package, which is the total value of the package with the discount, as required by Greek law and the Tax Code, from the Pelion Voucher point of sale, or directly from the official site Pelion Voucher

These documents are:

1

Easy Go Pelion Package Order Confirmation

Customers receive this particular confirmation after making their Easy Go Pelion Package order through official Pelion Voucher site www.pelionvoucher.gr, at the email address they have submitted.
2

Easy Go Pelion Package Booking Confirmation

Customers receive this particular confirmation after having paid the total amount of their Easy Go Pelion Package order through one of the payment procedures described in the site, at the email address they have submitted.
3

Easy Go Pelion Package Validity Confirmation

Customers receive this after availability has been confirmed through Pelion Voucher Customer Service and after the arrival and departure dates of their holidays have been confirmed.
4

Easy Go Pelion Package Purchase Receipt or Invoice

Customers receive the receipt or invoice (according to their preference) of their purchase along with their booking confirmation directly from Pelion Voucher Customer Service once the selected Easy Go Pelion Package has been paid for.

Pelion Voucher User Support and Information

Customer Service


Pelion Voucher Customer Service will be in constant contact with customers through email and SMS. Customers can contact Customer Service daily for any assistance with any questions they may have.

Other services available through Vouchers (e.g. Menu, Gift, Coffee and Snack, Drink, Activities) are redeemed directly by the affiliated businesses, whereas specific Vouchers, such as the Tour Voucher, involve scheduled daily activities which customers can select from the Pelion Voucher events calendar - Pelion Events.

In addition, customers may select activities they can redeem (Activities, Events, Eco Pelion, Wellness, Rental, Tour) from the calendar of available activities released by the Pelion Voucher, Easy Go Pelion Packages office.

To satisfy the special desires of any customer, a Tailor Made Voucher can be devised by the Pelion Voucher customer service on the customer's behalf while still retaining the advantages offered by the selected Easy Go Pelion Package, such as discounts.


Our associates are always available to assist you with their valuable and extensive experience and excellent knowledge of the area and it’s potential.

More about Service Vouchers

01-hotel voucher

Hotel Voucher

Hotels which have signed, Easy Go Pelion Packages and the Pelion Vouchers they contain, association agreement can redeem customers’ Hotel Vouchers, provided a booking has been made prior to their arrival.

The booking may be made directly by the customer by contacting directly the affiliated hotels, or by contacting Pelion Voucher Customer Service in writing to request a booking to be made on the customer's behalf. In both cases, the affiliated business is obliged to redeem the voucher provided there is availability.

The Voucher value may in some cases be lower than the cost of accommodation. In this case, the customer will have to pay the difference upon redeeming the package.

01-hotel voucher

Menu Voucher

Dining establishments which are affiliated with the Easy Go Pelion Packages office and Pelion Vouchers which are included in these packages may redeem customer’s Menu Vouchers directly at the point of service, without prior booking. Menu Voucher holders can enjoy the menu of their choice without restrictions and redeem the applicable Voucher (provided there is an available table). Menu vouchers are offered for two people, just as all Vouchers are. Pelion Voucher Customer Service may book a table on behalf of customers if so requested. It is important to note that in the event the consumption value exceeds the nominal value of the Menu Voucher, the customer will have to pay the difference directly to the dining establishment. The customer is required to abide by the rules governing service at the business where the Voucher is redeemed.
01-hotel voucher

Activities Voucher

With the Activities Voucher, the Holder is able to select from a range of outdoor activities and to enjoy a holiday that offers unique and unforgettable memories.

In order to redeem this Voucher, the Pelion Voucher customer service will have to coordinate and arrange participation in activities taking place at the particular time coinciding with the stay, taking into account weather conditions and other factors. It is necessary for the customer to inquire availability from Pelion Voucher Customer Service to ensure that the activities are available on the date desired by visitors so that the Activities Voucher can be redeemed.

Pelion Voucher Customer Service will be in constant contact to provide support and information to customers.

01-hotel voucher

Tour Voucher

Tour Voucher can meet travel needs for organised day trips or multi-day theme package holidays and provide unique experiences to visitors. The Tour Vouchers arranged by Pelion Voucher office and which have been included in the holiday package are under the responsibility of the Pelion Voucher office. The purchase and redemption of a Tour Voucher may also apply to excursions scheduled for a particular period by the customer service and may not necessarily be part of an Easy Go Pelion Package. Customers may purchase the Voucher separately and redeem it for its nominal value, such as for an excursion to Meteora. More information about excursions offered by Pelion Voucher management is available at section Excursions on web-site Pelion Voucher. We also take special care to plan even more specialised excursions in order to meet the varying travel needs of potential customers for participation in a wide variety of thematically organised tourist activities.
01-hotel voucher

Event Voucher

During a visitor's stay, a number of events and important happenings may be taking place in the region. These are listed in detail on Pelion Events official site . In order to redeem this Voucher, Customer Service will have to coordinate and arrange participation in cultural events taking place at the particular time coinciding with client’s stay, taking into account weather conditions and other factors.

Any business affiliated with Pelion Voucher may post its own events on the Pelion Voucher website, after first making arrangements with the Pelion Voucher customer service. Some of these events may require purchase of tickets, transfer to the location of the event and any other necessary services, which can be provided by Pelion Voucher customer service.

01-hotel voucher

Eco Pelion Voucher

Eco Pelion Vouchers may be redeemed for a number of outdoor activities that allow participants to learn more about the unique ecosystem of the Pelion region of Greece. The purchase and redemption of an Eco Tour Voucher may also apply to excursions scheduled for a particular period by Pelion Voucher Customer Service and may not necessarily be part of an Easy Go Pelion Package. Customers may purchase the Voucher separately and redeem it for its nominal value, such as for an excursion to Lake Karla.

More information about the Eco Tours offered by Pelion Voucher management is available on official site Pelion Voucher (Services - Excursions). Transport is provided to the location of the outdoor activity, which is conducted by affiliated specialised guides.

01-hotel voucher

Wellness Voucher

Wellness Voucher allows holders to visit businesses affiliated with the Pelion Voucher programme which provide personal care services, such as hairstyling, body care, wellness massage, spas, beauty treatment centres, yoga and a selection of additional options for mental and physical well-being. It is necessary to inquire about availability from Pelion Voucher Customer Service to ensure that the activities are available on the date desired by visitors so that their Wellness Voucher can be redeemed. Special care is taken to transfer the Holder to the location of the activity offered by the affiliated business. Pelion Voucher Customer Service undertakes to inquire about availability of the desired service, to coordinate the booking for a specific day and time, and to provide transport to the location. This Voucher is available in a variety of coupon denominations to meet visitor needs.
01-hotel voucher

Rental Voucher

Rental Pelion Voucher may be redeemed at affiliated businesses renting cars, small recreational boats, sea transport, motorbikes, mountain bikes, kayaks and other transport or equipment available for hire. It is necessary to inquire availability from Pelion Voucher Customer Service so that the Pelion Voucher office can make a booking in coordination with the affiliated business for the date desired by visitors, enabling them to redeem their Rental Voucher.

By renting what you need and with the organised guidance of our partners, visitors can feel safe to freely tour and get to know the area and enjoy the unique experiences it offers. Rental Pelion Vouchers may also be pre-purchased separately from the Easy Go Pelion Package.



Taylor Made Voucher

Tailor Made Voucher is available to meet customer requirements that may not have been anticipated in advance. Customers can rest assured that there is no travel-related desire that cannot be fulfilled. The difference between the Tailor Made Voucher and the Tailor Made Easy Go Pelion Package is as follows:A Tailor Made Easy Go Pelion Package (put together either by the customer or by the company on behalf of its customers) can combine specific pre-purchased services through a combination Vouchers in a way that meets the customer's needs. On the other hand, a Tailor Made Voucher, which can even be purchased separately, allows anyone to pre-purchase a specific service that is not included in the existing Vouchers to meet a particular need. Our associates are always available to coordinate and explore the desires of the customer, offering their valuable and extensive experience and their excellent knowledge of the area and its potentials.

Pelion Bus Pass Voucher

All of the above Vouchers can be combined with the Pelion Bus Pass Voucher to transport Easy Go Pelion Package customers anywhere in Pelion. Customers who hold a Pelion Bus Pass Voucher are guaranteed trouble-free transport throughout the period of validity of the Easy Go Pelion Package they have purchased. Pre-arranged daily transport connects areas recommended by Easy Go Pelion Packages as well as the affiliated businesses offering services as part of an Easy Go Pelion Package.

Pelion Pass Vouchers may be purchased separately from an Easy Go Pelion Package.

Need more information on Pelion Vouchers?

Please check More About Pelion Vouchers or contact Pelion Voucher Customer service here


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